Quick answer: The biggest factor is whether the issue is a simple visible repair or a diagnostic problem involving valves, wiring, leaks, pressure or coverage.
Broken heads and nozzles
Visible component replacements are usually easier to scope than buried-system problems.
Valves and wiring
Intermittent electrical or valve problems can require diagnostic time.
Leaks
Location and accessibility matter. A leak beneath roots, pavers or hardscape may be more involved.
Coverage redesign
Moving or adding heads after landscaping changes is different from repairing the existing layout.
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